The next conversation: argue less, talk more

Prologue

Introduction

The essentials. Never win an argument ; Your next conversation ; The truth about connection

The application. Rule 1 : Say it with control ; Control yourself ; Control the moment ; Control the pace ; Rule 2 : Say it with confidence ; Assertive voice ; Difficult people ; Boundaries ; Rule 3 : Say it to connect ; Frames ; Defensiveness ; Difficult conversations

Afterword

The 47-second version

The next steps

Attorney-client privilege : narcissists and gaslighting

Acknowledgments

Notes

Index.

Prologue

Introduction

Part I : The essentials. Never win an argument ; Your next conversation ; The truth about connection

Part II : The application. Rule 1 : say it with control ; Control yourself ; Control the moment ; Control the pace ; Rule 2 : say it with confidence ; Assertive voice ; Difficult people ; Boundaries ; Rule 3 : say it to connect ; Frames ; Defensiveness ; Difficult conversations ; Afterword ; The 47-second version ; The next steps ; Attorney-Client privilege : narcissists and gaslighting.